Guess Reviews

Guess List Reward Program: Customers can join the Guess List and earn points for every dollar spent. For every 200 points earned, customers receive a $10 reward. Customers who spend over $500 or $1,000 in a 12-month period can receive additional benefits.

Quality and Integrity: Guess is committed to delivering products and services of uncompromising quality and integrity, consistent with their brand and image.

Ethical Conduct: Guess is dedicated to ethical conduct, with honesty and integrity being cornerstones of their business. They are committed to protecting and enhancing the assets and reputation of Guess.

Customer Service: Guess is committed to listening and responding to the needs of their customers. They offer an environment of open communication, teamwork, trust, and respect.

Diverse Product Range: In addition to clothing, Guess has expanded into accessories, fragrances, and even home goods.

Product Quality: Guess.com is known for its product quality, with a product quality score of 4.1 out of 5 from users and customers.

Design and Style: The brand is popular for its fashion designs and styles, which are often praised by customers.

Crossbody Bags: Some customers appreciate the crossbody bags offered by Guess.

Customer Service: The majority of customers are generally dissatisfied with the customer service, citing issues with non-cooperative customer service, lack of return labels, and unprofessional customer service agents.

Return Policy: Guess has been criticized for its return policy, which often requires customers to order a new item and return the old one, leading to inconvenience and additional costs.

High Prices: Consumers have noted that the price level of Guess products is high, which can be a deterrent for some customers.

Shipping Issues: There have been complaints about false shipping options and inefficiencies in their warehouses, leading to delayed refunds and poor customer experience.