(4.0 / 5)1712+ Ratings

Guess Reviews

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Overall Rating

4.0
7 Reviews
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About Guess

Guess has been an iconic brand synonymous with youth, sexiness, and adventure. With its innovative and daring advertising campaigns, Guess quickly became a cultural phenomenon. Today, Guess continues to be a leading global lifestyle brand, offering a wide range of denim, apparel, and accessories in more than 100 countries worldwide. With its timeless and iconic designs, Guess continues to inspire people around the world to dream big and live boldly.

Guess Pros & Cons

Pros of Guess.com:

  • Product Quality: Guess.com is known for its product quality, with a product quality score of 4.1 out of 5 from users and customers.
  • Design and Style: The brand is popular for its fashion designs and styles, which are often praised by customers.
  • Crossbody Bags: Some customers appreciate the crossbody bags offered by Guess.

Cons of Guess.com:

  • Customer Service: The majority of customers are generally dissatisfied with the customer service, citing issues with non-cooperative customer service, lack of return labels, and unprofessional customer service agents.
  • Return Policy: Guess has been criticized for its return policy, which often requires customers to order a new item and return the old one, leading to inconvenience and additional costs.
  • High Prices: Consumers have noted that the price level of Guess products is high, which can be a deterrent for some customers.
  • Shipping Issues: There have been complaints about false shipping options and inefficiencies in their warehouses, leading to delayed refunds and poor customer experience.

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Guess Customer Reviews (7)

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Mary Walker
Mary Walker
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Feb 11, 2023
Benjamin Faulkner
Benjamin Faulkner
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Feb 10, 2023
Liselotte Schelhaas
Liselotte Schelhaas
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Feb 8, 2023
Grace Hewitt
Grace Hewitt
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Feb 7, 2023
Leah Bieber
Leah Bieber
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Feb 6, 2023
Ann Pittman
Ann Pittman
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Feb 6, 2023
Tobias Schiffer
Tobias Schiffer
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Feb 4, 2023

Guess Customer’s Q&A

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Guess Features and Benefits

Key features and benefits of shopping on Guess.com include:

  • Guess List Reward Program: Customers can join the Guess List and earn points for every dollar spent. For every 200 points earned, customers receive a $10 reward. Customers who spend over $500 or $1,000 in a 12-month period can receive additional benefits.
  • Quality and Integrity: Guess is committed to delivering products and services of uncompromising quality and integrity, consistent with their brand and image.
  • Ethical Conduct: Guess is dedicated to ethical conduct, with honesty and integrity being cornerstones of their business. They are committed to protecting and enhancing the assets and reputation of Guess.
  • Customer Service: Guess is committed to listening and responding to the needs of their customers. They offer an environment of open communication, teamwork, trust, and respect.
  • Diverse Product Range: In addition to clothing, Guess has expanded into accessories, fragrances, and even home goods.

These features and benefits make Guess.com a popular choice for many shoppers. Remember, personal preferences and experiences can vary, so it's always a good idea to explore the site and see if it meets individual needs and expectations.

About Guess.com Prices and Cost?

Guess.com offers a variety of handbags, wallets, and accessories with prices varying depending on the style and collection. For instance, the Zarby Large Satchel is priced at $111.00, reduced from its original price of $148.00. Similarly, the Sveiney Straw Mini Shoulder Bag is available for $108.75, marked down from $145.00. On the sale page, items like the Izzy Girlfriend Mini Satchel can be found for $70.80, discounted from $118.00, and the Shenny Python Convertible Crossbody is listed at $76.80, down from $128.00. Shipping costs are additional, with standard shipping at $9.00, second day shipping at $14.95, and next day shipping at $26.95. These prices reflect a snapshot of the offerings and may vary with ongoing sales and promotions.

About Guess.com Payment Method?

Guess.com accepts a range of payment methods to accommodate various customer preferences. Shoppers can use Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Union Pay, Paypal, and Guess Gift Cards. It is important to note that PayPal and Guess Gift Cards cannot be combined for a single transaction. When using a credit card, the card is not billed until the order is shipped. However, once credit card authorization is received, the funds may be reserved for up to 30 days depending on the bank's policy. For those using a debit card, it is advised to check with the bank for any daily withdrawal limitations. Guess reserves the right to request additional identification and will contact customers if necessary.

Guess FAQs

FAQ

How To Open A Guess Account?

To open an account on Guess.com, follow these steps:

  1. Visit the Guess.com website.
  2. Click on the Sign in option.
  3. Click on Don’t have an online account?
  4. Click on Create an account.
  5. Fill in the required details and click on Create an account.

This will create a new account on Guess.com. Remember to keep the login details safe for future use.

FAQ

Guess Alternatives

Here are 10 alternatives to Guess.com:

  1. Reformation
  2. Nasty Gal
  3. Express
  4. Topshop
  5. MANGO
  6. Bebe
  7. & Other Stories
  8. PrettyLittleThings
  9. REVOLVE
  10. Missguided

These brands offer products that are similar in quality and have the same female-oriented style. They focus on quality and are considered excellent alternatives to Guess.

FAQ

Where can I find information on the status of my Guess's order?

Your shipment confirmation email will include the Guess tracking number.
FAQ

What payment methods are eligible at Guess?

Visa, Mastercard, American Express, Discover, Paypal, and GUESS Gift Cards are all accepted for online transactions.
FAQ

What shipping options does Guess have?

UPS is used to ship all Second Business Day and Next Business Day orders. To track Standard Shipping orders, please visit the UPS and USPS websites.
FAQ

How long will my Guess's package be held for pickup?

You have seven calendar days to pick up your package. If the order is not picked up within the seven days, an email reminder will be sent to you, and the order will be returned to Guess.
FAQ

Where does Guess accept online orders from?

Guess accepts orders from all 50 states of the United States. For Canadian orders, please visit guess.com/ca.
FAQ

About Guess.com Popular Products and Services?

Guess.com is renowned for its innovative denim, sexy dresses, iconic logo pieces, as well as shoes, handbags, and accessories. The brand also offers a luxury line through Marciano, featuring unique designs for a more elegant wardrobe. Among the services, Guess provides options like same-day delivery, curbside pickup, and virtual shopping appointments to enhance the shopping experience. Additionally, customers can utilize UPS Access Point Delivery for convenient order collection. These offerings have contributed to Guess's popularity, catering to a global audience seeking contemporary fashion and efficient service.

FAQ

Guess.com Return Policy?

Guess.com's return policy allows for the return or exchange of unworn, unwashed, or defective merchandise within 30 days after shipment. This includes items from GUESS, Marciano, GUESS kids, and GUESS Factory. Refunds are credited in the same form as the original payment method, except for purchases made with a GUESS gift card, which will be credited to an electronic merchandise return card. Merchandise must be returned with all original internal packing materials, boxes, and containers with labels attached, sanitary liners intact, and accompanied by the packing slip or invoice. However, pierced jewelry, undergarments, lingerie, swimwear, fragrances, lotions, and items marked as "final sale" are not returnable. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable. For returns by mail, a return shipping charge of $6.95 will be deducted from the refund. Guess.com also offers a shipping policy where standard shipping is charged at $9.00, second day shipping at $14.95, and next day shipping at $26.95.

FAQ

Can I find Guess products in physical stores as well?

Guess products are available in physical stores globally. Customers can use the store locator on Guess's website to find the nearest retail location. The brand offers a full range of denim, apparel, and accessories in these stores. Additionally, Guess provides the convenience of in-store pickup for online orders, where items can be picked up from a local store after being purchased online. This service is generally available for orders placed by 2 p.m. local time on the same day, or by the time the store opens the next day for orders placed after 2 p.m.

FAQ

What is the process for using a Guess Gift Card?

To use a Guess Gift Card or E-Gift Card, it can be redeemed at any GUESS, Marciano, or GUESS Factory branded retail stores or online stores in the United States and Canada. For in-store redemption, present the Gift Card to the associate at checkout. For online purchases, during checkout, enter the Gift Card number and pin number and click apply. For an E-Gift Card, present the email (printed out or on a mobile device) to the associate in-store, or press the “Click to Activate” link in the original E-Gift Card email for online redemption. This will redirect to a page with the pin number, which, along with the 16-digit E-Gift Card number, must be entered on the payment page during checkout. It's possible to redeem up to three Gift Cards per online order, for a total of up to $1000.00 on a single transaction. Classic Gift Cards can be reloaded with additional money at any store location, but E-Gift Cards cannot.

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